DELIVERY TERMS

This page explains the Delivery and Freight terms in FRESH SPROUTS webshop.

FRAIGHT OPTIONS

We ship from Denmark using GLS and PostNord.

GLS
GLS provides you with different options for each country. The options are GLS Private, GLS Business and GLS Pickup Shop.
GLS delivers all over Europe. So if you choose GLS as your fraight option, then GLS will be the delivery service in your country.

PostNord
PostNord provides your with different options for each country. The options are PostNord Private, PostNord Business or PostNord Pickup Point.

If you choose PostNord as the fraight option, but this company does not operate in your country, then PostNord will hand over your parcel to your countries’ primary fraight carrier, when the parcel arrive to your country.

PACKAGE WEIGHT

When you put an item in the basket, the system calculates a bit of packaging weight on top of each item. Therefore, your package weight is shown as slightly heavier than the ‘pure products’.
Example: 140 grams of seed actually weighs 152 grams, because the seed bag weighs 7 grams, and then the shipping box itself weighs a little. This added weight is needed so the freight price is set correctly by the shipping calculator.

SHIPPING PRICES

The shipping price varies depending on your country and your chosen fraight option. The fraight price will appear in the cart, when you are ready to complete your order. You can see the fraight prices change as you click between the different fraight options.

FREE SHIPPING

As FRESH SPROUTS is a small one woman start-up company situated in Denmark, where the fraight prices are high, I do not have the option to offer free fraight.

TOLL FOR NON-EU COUNTRIES


If you live outside EU, the authorities in your specific country will add toll to your parcel, before you can pick it up.
Please note that you cover the price of the toll yourself and pay it directly to the toll authorities in your country. 
The import and toll handling of your parcel made by your authorities may mean, that your delivery may take longer than the above mentioned times.

DELIVERY TIME

Your purchase is packed all weekdays + Sunday. You can look forward to receiving your package or being able to pick up your package in the selected package shop within 7 working days of your purchase.
Delivery outside EU may take longer defending on your chosen freight option.
You will be able to track your package with Track & Trace from the moment it is registered by the shipping company.

PICK UP YOUR PARCEL WITHIN 7 DAYS

Your package will be available for you up at your selected GLS or PostNord shop when you have recieved a SMS and email from the freight company.
Please remember if you choose parcel shop delivery that the package is only held for you in the shop for 7 days. Then it is sent back to me.

If you have chosen direct / home delivery then it is your responsibility to be home to recieve the parcel when it is delivered. If you cannot be home yourself you should contact the freight company and agree directly with them on how you can collect the parcel or if you can let someone else recieve it on your behalf.

Note: I cannot return the return freight price for your parcel. Nor can I return the price of your purchased seeds as seeds are EU classified as food and I cannot resell them.
So please remember to pick up your parcel in time. It will make us all happier – the seeds too.

These terms were updated 25. juli 2022.