TERMS OF PURCHASE • PRIVACY POLICY • DISCLAIMER

These terms inform you of all the practical and legal aspects of shopping in the shop and the use of this site.

Note that these terms must be accepted before you can complete your purchase in the shop.
The terms are divided into the Terms of Purchase first, the Privacy Policy next and the Disclaimer at the end.
There are a few things you need to know. They are highlighted in green.

Happy sprouting
Miriam Sommer

 

LEGAL INFORMATION

FRISKE SPIRER / FRESH SPROUTS
by Miriam Sommer
Augustagade 16
2300 Copenhagen S
Denmark
Mobile: +45 60246203
Email: info@freshsprouts.net
DK CVR 26 29 89 03

 

THE BRAND

This shop is part of the Danish brand FRISKE SPIRER.
The company is owned by sprout enthusiast, Miriam Sommer. Feel free to visit the Danish blog and shop to get to know the brand even better.

PAYMENT AND SECURITY

At FreshSprouts.net you can pay with all payment cards via the Danish YourPay ot the American Paypal.
Purchases via YourPay is deducted from your account when the order is shipped from FRESH SPROUTs warehouse.
Purchases via PayPal are deduced from your account the minute you press Pay in their payment window.
In both cases we will package and send your order be within two business days (monday-friday) of your purchase.

A higher amount than you have approved for the purchase can never be deducted from your account.
The system at PayPal and YourPay automatically encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol and other encryption methods. This means that unauthorized persons – incl. us at FRESH SPROUTS –  are unable to read your card number or other information during or after the transaction.

FREIGHT & DELIVERY

Your package will be shipped with GLS or PostNord. The freight price follows GLS and PostNord tariffs for the delivery of parcels. Shipping price depends on the weight of your package.

TOLL FOR NON-EU COUNTRIES

IMPORTANT
If you live outside EU, the authorities in your specific country will add toll to your parcel, before you can pick it up. Please note that you cover the price of the toll yourself and pay it directly to the toll authorities in your country.
The import and toll handling of your parcel made by your authorities may mean, that your delivery may take longer than the abowe mentioned times.

FREE SHIPPING

As FRESH SPROUTS is a small start up company at the present time (2020) I am unable to offer free shipping.

DELIVERY TIME

We pack and ship orders every weekday. Orders made no later than 6 pm will be picked up by GLS or PostNord the next morning (Orders placed Friday after 5 am will be sent Monday morning).
Shipping time according to GLS and PostNord is 4-5 business days for EU countries except for holidays or other, which may affect GLS delivery times.
If you live outside EU, the delivery time may be longer depending on the shipment method, you choose.
Your package will be available for you up at the selected GLS or PostNord store when you have recieved a SMS and email from GLS or PostNord.
Remember if you choose parcel shop delivery that the package is only held for you in the shop for 8 days. Then it is sent back to me – so please remember to pick it up.

FAILURE TO COLLECT & RETURN

IMPORTANT – Please read, please
You will receive both SMS and email when the package is ready for you to pick up in your chosen GLS or PostNord package store. It is your responsibility to check spam filters and save SMS messages. If you have deleted the SMS, you are welcome to write to FRESH SPROUTS a.s.a.p. via info@spirefroe.net and get the package code again.

If you have not been notified that your package is ready for you within 6 business days of your order, please contact me immediately via SMS/text on +45 6024 6203.

In case of unclaimed packages, which GLS returns to FRESH SPROUTS stock, we only return the purchase price minus the shipping price x2. This is because GLS and PostNord charge me for the fraight out and home on returned packages.
If a parcel is returned – due to lack of pickup – you can have it shipped to you again. The price for re-shipment in this case is full shipping plus 15 € in handling fee.

CLAIMS & MISSING PACKAGE

IMPORTANT
In case of errors, missing or damaged goods, please contact FRESH SPROUTS immediately via mail on info@freshsprouts.net.
Please save all package parts + products for pictures to GLS or PostNord as they want photo documentation of freight damage.

If you do not save the packaging or contact me later than 2 days after you have picked up the package, we cannot get a refund from GLS or PostNord, which is very pricy for a small company like mine.

If we agree that you need your money back, we will of course refund the full amount you paid for the item in the shop, including the shipment to your chosen adress returned by GLS or PostNord. Alternatively, you can choose new or different products for the same amount.

RETURNS

IMPORTANT
As FRESH SPROUTS is pr 2020 still a small company, we cannot offer the same great return solutions as larger shops. Therefore, please write to us via email if you are unsure whether an item is the right one for you. We will explain and guide you with a smile.

Please note to return purchased goods only AFTER having been in dialogue and agreement with us via mail. That way we do not end up with an unknown parcel as GLS cover our shipping label with an anonymous one of theirs.

In case of agreed return the contents of the package must be sealed and packaged so that it arrives at FRESH SPROUTS stock in the same condition as it was shipped. If a product arrives at FRESH SPROUTS in broken condition, you yourself are liable to claim shipping damage from your chosen shipping company. It can be a very complicated process, so the best thing is that you pack it well.

Note: You will receive the full purchase price for the goods returned when the goods are returned in good condition, but you will cover the return shipping charge yourself.
Note also that FRESH SPROUTS cannot return the purchase price of seeds as we cannot resell them according to the Danish Food Authority’s requirements. Therefore we recommend you buy small quantities/bags before you buy more if you are unsure about the seeds selected.

CANCELLATION

In case of a cancelled purchase or prepaid goods which are cancelled prior to shipment from FRESH SPROUTS warehouse, your entire purchase price will be paid back. Refunds are made by transferring to the same bank account you have used to make the purchase.

SUSTAINABLE PACKAGING

I pack your shipment in recycled packaging. That is, insulation paper and card board boxes made from recycled paper material. Other card board boxes are recycled packaging delivered to FRESH SPROUTS by health food stores. This policy saves the environment unnecessary strain. It also means that the package itself may look a bit ‘alternative’ or carry another companys product brand name.

SHELF LIFE OF THE SEEDS

The seeds are stored in dark and airtight packaging In FRESH SPROUTSs warehouse. This ensures fresh seeds a long shelf life.
On the labels of the bags there is a date for minimum durability. The date is a minimum of 9 months from your date of purchase. You can extend the shelf life yourself by storing the seeds in the moisture-, light- and airtight seed bags in which the seeds are delivered from FRESH SPROUTS and darken the bags.

DISCLAIMER

VERY IMPORTANT

Please feel free to contact FRESH SPROUTS at any time by email. Sprouts are easy, but require that you give them the right growing conditions. We are happy to help you with advice and guidance so you get success with your sprouting.
FRESH SPROUTS sprouting seeds are organic and bacteria tested, but it is still important that you maintain a very high level of hygiene when growing sprouts.

FRESH SPROUTS can not be held responsible for any loss and unwanted physical reactions of any kind due to the products being used or consumed in a form that does not comply specifically with FRESH SPROUTS recommendations or if you are hypersensitive to any given plant.
Therefore, always ask if you have any doubts about the use of a product or if you have allergies and hypersensitivity.

This disclaimer also covers any of our tips and methods shown on the text, videos or pictures on this site or any other online or offline channel. So always contact me, if you have any questions or doubts, please.

Note that FRESH SPROUTS sprouting seeds are solely intended for private cultivation in your private home. Restaurants and institutions who wish to use the seeds in their food should contact me for documentation that live up th the requirements of the EU and Danish Food Authorities.

 

UPDATE

These terms were updated on 26.th of august 2020.

PRIVACY POLICY

The rest of these terms show how FRESH SPROUTS protects your privacy as a reader and customer on this site/shop.
Note that you agree to this Privacy Policy when you click OK in the small popup
at the bottom of the page and/or when you transfer your payment in the shop.

STORAGE AND USE OF PERSONAL INFORMATION

In the purchase process, please enter your name, address, telephone number and e-mail address + choose your desired GLS pick up shop. FRESH SPROUTS only use the information to process your order.
None of your personal information is at any time transferred, sold or made available to third parties. All information is securely stored on the UnoEuro.com secure server. Also the shop is SSL encrypted and is only available for FRESH SPROUTS.

PAYMENT

When you make an electronic payment, you will notice that your click on ‘Pay’ opens a small, separate window. This window is separate from the shop in that the window opens a direct connection to the Danish YourPay or the American PayPal depending of your choise.
Therefore, your payment is not transferred directly to FRESH SPROUTS, but is a transaction between your bank and YourPay or PayPal. Your transaction is encrypted following all requirements so you get a secure money transfer. FRESH SPROUTS has no insight into your account information as it is made behind YourPay or PayPal encryption.

Therefore, in case of a refund of a payment, FRESH SPROUTS will need your help in providing us with some payment information to find your payment in the payment systems.

REGISTERING IP

The YourPay or PayPal (payment system) records your IP address when you make a payment. This information is not normally used but can be used to investigate card fraud. FRESH SPROUTS has no insight into the information.

COOKIES & LOG STATISTICS

Cookies are necessary for the shop to work optimally for you as a user. A cookie is the term for a file stored on your own PC, iPhone, iPad a.o. and cookies, among other things, control the contents of the shopping cart.
Cookies can also store your address information for the next visit and make it easier for you to log in if you have registered as a customer in the system and asked your browser to save your password.

Cookies are only used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
In addition, the shop has affiliated with Google Adwords and Google Analytics. The two services store your traffic to the shop as encrypted, anonymous cookies with the goal of ranking the shop correctly in locations. FRESH SPROUTS has no insight into your journey around the shop other than an anonymous number among many.

PERSONAL DATA INFORMATION AND DELETION

You have the right under the Personnel Data Act to have insight into what information is registered about you. You can request your information to be deleted on UnoEuro.com’s server at any time. However, I must keep your invoice for your purchase for 5 years as required by the Danish tax Authorities. Feel free to contact me directly for any questions.

UP TO DATE

These terms were updated on june 1 th, 2020.